Covid-19 Service Update- We Are Still Open For Business As Usual
ICS remains open during this pandemic that is affecting us all. Because of decreased volumes, we are temporarily downsizing our larger branches and taking on more work remotely to accommodate clients, owners, and shops.
We are still doing drive-out, non-contact appraisals when appropriate and completing Remote Fastrak Appraisals when it is not. Our staff is working from home wherever possible, appraisers are dispatched to their claims and complete them remotely but our admin team remains fully operational.
With the support of our partners, we will navigate through this incredibly difficult time and be there for them when this is over.
ICS – Alternate Appraisal
Are your claims team experiencing this phenomenon?
Are your clients refusing to allow field Appraisers to view their vehicle or attend shops for an estimate? We have a solution!
In light of the recent Covid-19 public safety regulations on self-isolation and social distancing, we have noticed some clients are asking to postpone their claim and have us connect with then again in a few weeks.
Our Administration Team @ ICS has been very successful in adapting to this need and has dispatched our ICS Fastrak photo tool link DIRECTLY to the clients’ cell via text, where they follow the guided discovery intuitive prompts that adjust to their specific vehicle for fast quality photos.
Our ICS Appraisers can then complete an Image-based preliminary estimate to keep the claim moving so that when the owner wishes to proceed in a few weeks, there will be no delay.
Please visit icsfastrak.com for more information or call us directly for more details.